Frequently Asked Questions
Everything you need to know about our designs, materials, and usage recommendations.
Questions about the products
What materials do you use in your lenses?
We use premium acetate and corrosion-resistant metals. Each lens is designed for durability, comfort, and style.
Are the glasses unisex?
Yes. Our designs are designed to adapt to different styles and face shapes, regardless of gender.
Can I get advice on choosing the right model?
Of course. Our team can help you find the perfect model based on your style and preferences. Contact us via our chat or Instagram.
From the moment you place your order until it arrives, we'll answer your questions here.
Questions about orders and shipping
How long does it take for my order to arrive?
Domestic shipping takes between 2 and 5 business days. You'll receive a tracking number once your order ships.
Where are orders shipped from?
All orders are processed and shipped from our base in Panama, with national and international coverage.
Can I modify or cancel my order after purchasing?
If your order hasn't shipped yet, we can help you modify or cancel it. Contact us as soon as possible.
Learn about our exchange, warranty, and billing terms so you can buy with complete confidence.
Questions about our policies
Do you have an exchange or return policy?
Yes. We accept exchanges within the first 7 calendar days after delivery, as long as the product is unused and in its original packaging.
Do you offer a warranty on your products?
All our models come with a 3-month warranty against manufacturing defects. This does not include damage from misuse or drops.
How do I request an invoice?
Just indicate it at the time of purchase or send us an email with your tax information and order number. We'll be happy to generate it for you.